Shipping & Delivery Policy

Brand Name: Palm Angels India

Operated by: Zyvora Brands Private Limited

Registered Office: B-19-347 Near Omaxe Mall, Ferozpur Road, Ludhiana, Bharat Nagar Chowk, Ludhiana, Punjab – 141001.

Website: palmangels.co.in

Customer Care Email: customercare@palmangels.co.in

Palm Angels India is committed to delivering your purchases in a timely, secure, and efficient manner. This Shipping & Delivery Policy sets out the terms and conditions applicable to the shipment and delivery of Products ordered through the Website.

1.1 The Company offers delivery services across India to most serviceable pin codes. Delivery availability is subject to the serviceability of the delivery address at the time of placing an Order.

1.2 You may verify whether your pin code is serviceable by entering your delivery address at the time of checkout. If your pin code is not serviceable, the Company shall notify you and the Order shall not be processed for that address.

1.3 The Company reserves the right to modify its list of serviceable locations at any time without prior notice.

2.1 Upon successful placement and payment of your Order, you will receive an automated order acknowledgement email. This email confirms receipt of your Order and does not constitute acceptance or dispatch confirmation.

2.2 An Order Confirmation, indicating that your Order has been accepted and processed for dispatch, shall be sent to your registered email address. Please refer to the Terms & Conditions for the definition of Order Confirmation and the conditions for contract formation.

3.1 Orders are processed on Working Days only. Orders placed on weekends, public holidays, or after business hours shall be processed on the next Working Day.

3.2 The standard processing time for Orders is 2 Working Days from the date of Order Confirmation.

3.3 Processing times for limited edition collections, pre-orders, or customised Products may vary and shall be communicated on the relevant Product page.

4.1 Subject to product availability and successful payment verification, Orders shall be dispatched within 2 Working Days of the Order Confirmation.

4.2 Upon dispatch, you shall receive a shipping confirmation email containing your shipment tracking details and the name of the courier partner handling your Order.

5.1 The estimated delivery timeline, from the date of dispatch, is as follows:

(a) Metro Cities: 2 Working Days;

(b) Tier II and Tier III Cities: 3-5 Working Days;

(c) Remote and Rural Areas: 5-7 Working Days.

5.2 All delivery timelines are estimates only and are not guaranteed. Actual delivery times may vary depending on the delivery location, courier partner operations, and other factors beyond the Company's reasonable control.

6.1 The Company endeavours to ensure that all Orders are delivered within the estimated timelines. However, delivery may be delayed due to:

(a) Adverse weather conditions or natural disasters;

(b) Public holidays or festive seasons;

(c) Strikes, lockouts, or civil unrest;

(d) Logistical disruptions or courier partner delays;

(e) Incorrect or incomplete delivery address provided by the Customer.

6.2 In the event of a significant delay, the Company shall endeavour to notify you and provide an updated estimated delivery date.

7.1 Deliveries are not made on national public holidays as declared by the Government of India. Orders placed on or immediately before a public holiday may experience delays in processing and dispatch.

7.2 During peak shopping seasons, festive periods, and sale events, delivery timelines may be extended due to high order volumes. The Company shall endeavour to communicate any anticipated delays on the Website.

8.1 The Company partners with reputable third-party logistics and courier service providers to fulfil deliveries across India. The specific courier partner assigned to your Order shall be communicated in the shipping confirmation email.

8.2 The Company reserves the right to engage, change, or substitute courier partners at its sole discretion, without prior notice to the Customer.

8.3 The Company shall not be liable for any delays, losses, or damages caused by the acts or omissions of its courier partners, except to the extent expressly provided in this Policy.

9.1 Shipping charges, if applicable, shall be displayed at the time of checkout and shall be added to the total Order value.

9.2 The Company currently offers the following shipping charge structure:

(a) No Shipping charges are levied on orders.

9.3 The Company reserves the right to modify its shipping charge structure at any time. Changes shall be reflected on the Website at the time of checkout.

10.1 Upon dispatch of your Order, you shall receive a shipping confirmation email containing a tracking number and a link to the courier partner's tracking portal.

10.2 You may also track your Order by logging into your Account on the Website and accessing the order management section.

10.3 If you experience any difficulty in tracking your Order, please contact the Company's customer care team at customercare@palmangels.co.in

11.1 The Company's courier partners shall make a maximum of 3 delivery attempts at the address provided by you. You shall be notified of each delivery attempt.

11.2 If delivery is unsuccessful after the maximum number of attempts, the Product shall be returned to the Company's warehouse, and the Order shall be treated as a failed delivery in accordance with Clause 12 of this Policy.

12.1 It is your responsibility to ensure that the delivery address provided at the time of placing an Order is accurate, complete, and current. The Company shall not be liable for any delay or failure in delivery caused by an incorrect or incomplete address.

12.2 In the event of a failed delivery due to an incorrect address or your unavailability to accept the delivery, the Company shall contact you to arrange re-delivery. Additional delivery charges may apply for re-delivery attempts.

12.3 If you do not respond to the Company's re-delivery notification within 3 days, the Order shall be cancelled and a refund shall be processed after deducting applicable delivery and handling charges, in accordance with the Returns, Exchanges & Refunds Policy.

13.1 Cash on Delivery (COD) is available for eligible Orders and serviceable pin codes.

Customer Care Email: customercare@palmangels.co.in

Customer Care Phone: + 91 7087585030

Business Hours: 10 AM to 7 PM