Returns, Exchanges & Refunds Policy

Brand Name: Palm Angels India

Operated by: Zyvora Brands Private Limited

Registered Office: B-19-347 Near Omaxe Mall, Ferozpur Road, Ludhiana, Bharat Nagar Chowk, Ludhiana, Punjab – 141001.

Website: palmangels.co.in

Customer Care Email: customercare@palmangels.co.in

Customer Care Phone: + 91 7087585030

At Palm Angels India, we are committed to ensuring that your shopping experience reflects the standard of excellence associated with our brand. This Returns, Exchanges & Refunds Policy sets out the conditions and procedures applicable to returns, exchanges, and refunds for Products purchased through the Website.

1.1 The Company accepts returns and exchanges subject to the conditions set out in this Policy. To be eligible for a return or exchange, the following conditions must be satisfied:

(a) The return or exchange request must be submitted within the applicable return or exchange window specified in this Policy;

(b) The Product must be unused, unworn, unwashed, and in its original condition;

(c) The Product must be returned with all original tags, labels, packaging, dust bags, authenticity cards, and accessories intact;

(d) The Product must not fall within the categories of non-returnable Products specified in Clause 4 of this Policy;

(e) The return request must be accompanied by the original invoice or proof of purchase.

1.2 The Company reserves the right to reject any return or exchange request that does not satisfy the conditions set out in this Policy.

Please Note: No International purchase can be returned or exchanged at Palm Angels India website.

2.1 Return requests must be submitted within 7 days from the date of delivery of the Product, as evidenced by the delivery confirmation provided by the Company's logistics partner.

2.2 Return requests submitted after the expiry of the return window shall not be accepted, except in cases of manufacturing defects or wrong Product delivery, as provided in Clauses 7 and 8 of this Policy.

3.1 Exchange requests must be submitted within 7 days from the date of delivery of the Product.

3.2 Exchanges are subject to availability of the requested size, colour, or variant. In the event that the requested exchange item is unavailable, the Company shall offer a store credit or refund in accordance with this Policy.

4.1 The following categories of Products are not eligible for return or exchange, except in cases of manufacturing defects or wrong Product delivery:

a) Products such as innerwear, underwear, swimwear, socks, and any other items that cannot be returned for hygiene reasons once opened or used.

b) Products that have been personalised, monogrammed, embroidered, or otherwise customised at your request are not eligible for return or exchange.

c) Products forming part of limited-edition collections may be subject to a no-return policy, as communicated on the relevant Product page at the time of purchase.

d) Products purchased during sale events, end-of-season sales, or at a discounted price may be marked as final sale and may not be eligible for return or exchange. This shall be clearly indicated on the Product page at the time of purchase.

e) Gift Cards are non-returnable and non-refundable.

f) Products returned without their original packaging, tags, labels, dust bags, or accessories shall not be accepted for return or exchange.

5.1 If you receive a Product that is damaged at the time of delivery, you must:

(a) Refuse to accept the delivery and note the damage with the delivery personnel; or

(b) Accept the delivery and notify the Company within 48 hours of receipt by writing to customercare@palmangels.co.in, along with photographs and a description of the damage.

5.2 Failure to notify the Company within the specified period may result in the rejection of the damage claim.

5.3 Upon verification of the damage, the Company shall offer a replacement, exchange, or full refund, at its discretion.

6.1 If you receive a Product that is materially different from the Product you ordered, you must notify the Company within 48 hours of receipt by writing to customercare@palmangels.co.in along with your order details and photographs of the Product received.

6.2 Upon verification, the Company shall arrange for the return of the incorrect Product and the dispatch of the correct Product, or, where the correct Product is unavailable, shall issue a full refund.

7.1 If a Product is found to have a manufacturing defect, you must notify the Company within 48 hours of delivery, providing a description and photographs of the defect.

7.2 The Company shall assess the defect claim and, upon verification, shall offer a replacement, repair, or full refund, at its discretion.

7.3 Defects resulting from normal wear and tear, improper handling, failure to follow care instructions, or accidental damage shall not be treated as manufacturing defects.

8.1 To initiate a return, you must:

(a) Log into your Account on the Website and submit a return request through the order management section, if available; or

(b) Contact the Company's customer care team at customercare@palmangels.co.in or + 91 7087585030 within the applicable return window, providing your order number, the Product(s) to be returned, and the reason for the return.

8.2 The Company shall review your return request and communicate its decision within 2 working Days.

9.1 Where the Company's logistics partner services your pin code, the Company shall arrange a reverse pickup of the Product at no additional cost to you. Pickup is ordinarily scheduled within forty-eight (48) hours of return approval.

9.2 You will be notified of the scheduled pickup date and time. Please ensure that the Product is securely packaged and ready for collection at the scheduled time.

9.3 The Company shall not be responsible for any damage to the Product during transit if it is not appropriately packaged for return.

10.1 In cases where reverse pickup is not available at your pin code, you may be required to self-ship the Product to the Company's designated return address.

10.2 In such cases, the Company shall reimburse reasonable shipping costs, up to a maximum of INR 400, upon submission of the courier receipt. You are advised to use a reputable courier service with tracking and to retain the proof of dispatch.

10.3 The Company shall not be responsible for any loss or damage to self-shipped Products in transit.

11.1 Upon receipt of the returned Product, the Company's quality assurance team shall inspect the Product to verify that it satisfies the eligibility conditions set out in Clause 1 of this Policy.

11.2 If the returned Product is found to be ineligible for return (e.g., it has been used, damaged, or returned without original packaging), the Company shall notify you and may, at its discretion, return the Product to you at your expense.

11.3 The inspection process shall be completed within 3 working days of receipt of the returned Product.

12.1 Refunds shall be issued in the following circumstances:

(a) The returned Product satisfies all eligibility conditions set out in Clause 1 of this Policy;

(b) The Product is out of stock and cannot be replaced following a wrong delivery or damage claim;

(c) The Order is cancelled by the Company prior to dispatch;

(d) The Order is cancelled by the Customer prior to dispatch, in accordance with Clause 18 of this Policy.

13.1 Upon approval of a return or refund request, the Company shall process the refund within 7-10 working Days of the approval date.

13.2 The time taken for the refund to reflect in your account will depend on your bank, payment gateway, or financial institution and may take an additional 3-5 working Days.

14.1 Refunds shall be credited to the original payment method used for the purchase, as follows:

(a) Payments made by credit card, debit card, or net banking shall be refunded to the original card or bank account;

(b) Payments made via UPI shall be refunded to the original UPI-linked bank account;

(c) Payments made via electronic wallet shall be refunded to the original wallet;

(d) Payments made via Cash on Delivery (COD) shall be refunded via bank transfer to the bank account details provided by you.

14.2 The Company shall not be responsible for any delays in the crediting of refunds caused by the Customer's bank or payment service provider.

15.1 As an alternative to a monetary refund, the Company may, at its discretion or at your request, issue store credits equivalent to the refund amount. Store credits shall be credited to your Account and may be used against future purchases on the Website.

15.2 Store credits are non-transferable, non-encashable, and shall be valid for a period of 1 year from the date of issuance.

16.1 Exchanges are permitted for a different size, colour, or variant of the same Product, subject to availability and the eligibility conditions set out in Clause 1 of this Policy.

16.2 Exchanges for a different Product are not permitted. If you wish to purchase a different Product, you must initiate a return and place a new Order.

16.3 Each Product may be exchanged only once. Products that have already been exchanged shall not be eligible for a further exchange.

17.1 Where an Order consists of multiple Products, you may initiate a return for one or more Products without returning the entire Order, subject to each Product satisfying the eligibility conditions set out in this Policy.

17.2 Refunds for partial returns shall be calculated based on the value of the returned Product(s), after accounting for any applicable discounts or promotions applied to the Order.

18.1 You may cancel an Order or any part thereof before it has been dispatched by contacting the Company's customer care team at customercare@palmangels.co.in or through the cancellation facility in your Account, if available.

18.2 Upon successful cancellation before dispatch, the Company shall process a full refund of the amount paid in accordance with Clause 13 of this Policy.

19.1 Once an Order has been dispatched, it cannot be cancelled. You may, however, initiate a return upon delivery in accordance with the return process described in Clause 8 of this Policy.

20.1 In the event of a failed delivery due to an incorrect or incomplete address provided by you, or due to your unavailability to accept the delivery after multiple attempts, the Product may be returned to the Company's warehouse.

20.2 In such cases, the Company shall contact you to arrange re-delivery. Additional delivery charges may apply for re-delivery attempts.

20.3 If re-delivery is not possible or you do not respond within 3 days of the Company's notification, the Order shall be cancelled, and a refund shall be processed after deducting applicable delivery and handling charges.

21.1 You are responsible for:

(a) Ensuring that the Product is returned in its original condition, with all original packaging, tags, labels, and accessories;

(b) Securely packaging the Product for return to prevent damage in transit;

(c) Providing accurate return and contact information;

(d) Retaining proof of dispatch for self-shipped returns;

(e) Complying with the timelines and procedures set out in this Policy.

22.1 The Company reserves the right to:

(a) Reject any return or exchange request that does not comply with this Policy;

(b) Conduct a quality inspection of all returned Products before approving a refund or exchange;

(c) Refuse a refund or exchange where the returned Product shows signs of use, damage, alteration, or tampering;

(d) Modify this Policy at any time, with changes taking effect from the date of publication on the Website.

23.1 The Company takes fraudulent return activity seriously. If the Company suspects that a return is fraudulent, including but not limited to the return of a counterfeit Product, a used Product, or a Product not purchased from the Website, the Company reserves the right to:

(a) Reject the return and return the Product to you at your expense;

(b) Suspend or terminate your Account;

(c) Take such legal action as may be appropriate.

23.2 The Company shall not be liable for any loss or inconvenience caused to a Customer as a result of its fraud prevention measures, where such measures are exercised in good faith.

24.1 For any queries or concerns relating to returns, exchanges, or refunds, please contact:

Customer Care Email: customercare@palmangels.co.in

Customer Care Phone: + 91 7087585030

Business Hours: 10 AM to 7 PM